Cisco SMARTnet and SMARTnet Onsite

Cisco SMARTnet

Critical Technical Support for Your Success

From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it:

• Rapid problem resolution with around-the-clock, global access to the Cisco TAC
• Registered access to Cisco.com for powerful online tools and information
• Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available)
• Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment
• Cisco OS software support extends the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability

Cisco SMARTnet Onsite

Additional Support Designed to Meet Your Needs

Cisco SMARTnet Onsite includes all the benefits of Cisco SMARTnet plus the added assurance of a trained field engineer to install replacement parts at your location. Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels.

Highly trained engineers provide:

• Accurate and faster advance network parts installation
• Improved network staff readiness and skill levels
• Reduced staffing requirements